Technology Conversion FAQ

Important Information About Our Upcoming System Upgrade

Valley 1st Community Federal Credit Union is committed to providing our members with state-of-the-art banking solutions coupled with an exceptional member service experience.  We are pleased to announce that this June, the Credit Union will undergo a technological upgrade to enhance member experiences online, in-person and via phone.  The technological upgrade will improve the speed and efficiency of your banking experience while ensuring maximum security for all your financial resources.


System Upgrade FAQs

 

When will Valley 1st FCU be open and closed? 

  • The Walmart branch will be closed on Saturday May 31st and open on normal hours on June 2nd. The Monessen branch will open at 9:30 am on Monday, June 2nd.


 ATM Availability? 

  • ATMs will be available during this time.  However, balances will not be reflected correctly, until Monday June 2nd.

 Will my account numbers change? 

  • No, members’ account numbers WILL NOT change; however, the account suffixes (i.e. 0, X ) will change.  Examples:

     Savings Accounts: Old Suffix = A, New Suffix = 1                                    

    Checking Accounts: Old Suffix = X, New Suffix = 75

 Will my Debit Card still work during the system upgrade? 

  • Yes, your card will work.

 Will my Valley 1st FCU Credit Card still work during the system upgrade? 

  • Yes!

 Will I be able to access my Online Banking or Mobile App during the system upgrade?

  • Members will NOT be able to access Online Banking or the Mobile App from 5:00pm Friday May 30th until the morning of June 2nd.

 Will my login information for online or mobile banking change?   

  • No, your login information will stay the same.

 Will I be able to access Bill Pay during the system upgrade? 

  • Bill Pay will be temporarily unavailable on Sunday June 1st.  Any Bill Pay payment that is set up prior to May 31st will be brought over and you will not need to re-set up payments.

 Will audio banking change? 

  • Audio banking will require you to input the last four digits of the primary account holders’ social security number. You will then select a new pin which can be the same as your previous one.

A Better Debit Card Experience!

At Valley 1st Credit Union, we know how important it is to have a debit card you can count on. That’s why we’re upgrading our card processing system to provide you with a more reliable, secure, and convenient experience. As part of this transition, all members will receive a new debit card.

General Information

  • Valley 1st is modernizing its debit cards with new touchless cards.

  • In addition to the touchless card, in early summer you will have card controls inside the mobile app and Apple and Google Pay will be available.

  • The conversion date is 5/5/2025. You should receive your new card around 2 weeks prior.

  • Yes.

  • No, you will need to set a new pin.

Activation & Usage

  • You may activate the card by calling 1 (800) 992-3808 as soon as you receive it. However, you can’t use it until 5/5/25. Up until that time you should continue to use your old card.

  • Once your card has been activated, you can start using it on 5/5/25.

  • Look for the contactless symbol on the payment terminal. It looks like a sideways wi-fi signal. When prompted, top or hold our card flat against the contactless symbol. Wait for the terminal to beep or light up green to confirm the transaction.

  • Yes.

Billing & Payments

  • Yes, it is recommended you update them. Visa offers a service called Account Updater that participating merchants automatically receive updated account information. However, if a merchant doesn’t participate then the transaction will not go through. Updating this information will ensure that all payments are processed accordingly.

  • After 5/4/25, merchants who don’t participate in Visa Account Updater will not receive payment. Therefore, it is recommended you update any recurring payments and subscriptions.

  • No, your direct deposits and automatic withdrawals will continue to process as usual without any interruptions. You do not need to take any action, and your scheduled transactions will remain unchanged. If you experience any issues, please reach out to us for assistance.

Old Card & Security

  • Your old debit card will remain active through 5/4. On 5/5 you will need to destroy the old debit card as it will not work.

  • Your old card will not work starting on 5/5.

  • Yes, the new cards come with tokenization.

Support & Troubleshooting

  • Please call (724) 684-8875.

  • Please call 1 (800) 992-3808.

  • Please call 1 (877)-805-2416.

  • All cards have the same design.